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How vr7 Protects Your Personal Data

At vr7, your personal data is handled with care and clarity — we collect only what we need to run your account, process transactions via Touch 'n Go…

Data collected only as neededLocal payments: Touch 'n Go, GrabPay, Boost dan FPXYour rights explained clearlyMalaysia-specific scopeDirect contact path for data requests

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What Data We Collect and Why

vr7 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with vr7, we collect the information necessary to verify your identity, process deposits and withdrawals, and maintain the security of your account. This includes your name, email address, contact number, and payment details linked to Touch 'n Go, GrabPay, Boost dan

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FPX or FPX transactions. We also collect device and session data — such as IP address and browser type — to detect unusual activity and protect your account. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly
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to what those processors require to complete your transaction. Our data practices apply to accounts registered and active in Malaysia, and access to our platform depends on whether local law in your region permits it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy

If you have questions about how your data is used, want to request a copy of the information we hold about you, or need to correct…

AMALAN PERLINDUNGAN DATA

Six Ways We Secure and Manage Your Data

Our approach to data protection is built on specific, checkable practices rather than vague promises.

Data Encryption in Transit

All data exchanged between your device and our servers travels over TLS-encrypted connections. This applies to login sessions, payment submissions through Boost dan FPX, and any account-settings changes you make.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time; blocking analytics cookies does not affect account function.

Account Security Controls

Your account password is stored as a salted hash — we never hold it in plain text. Two-step login verification is available in account settings and we strongly encourage you to enable it for an added layer of protection.

Data Retention Periods

We retain your account data for as long as your account remains active and for a defined period after closure, as required by applicable financial and legal obligations in Malaysia. Once the retention window closes, your data is permanently deleted.

Your Right to Access and Correction

You may request a copy of all personal data we hold about you at any time. If any detail is inaccurate — name, contact number or linked payment method — we will correct it upon verified request, usually within five business days.

Third-Party Data Sharing Limits

We share data only with payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions, and with service providers who operate strictly under our data-processing agreements. No data is sold or shared for advertising purposes.

Your Privacy Questions Answered

The questions below cover the most common concerns about how vr7 handles personal data. If your question is not here, use the live chat or submit a Help Centre ticket and our privacy team will respond within 72 hours on business days.

We collect your name, email address, phone number and payment details needed to process deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX or FPX. We also log device and session data to protect your account from unauthorised access.

Your data is shared only with payment processors required to complete your transactions and with service providers bound by data-processing agreements. We do not sell, rent or trade your personal information to any outside marketing or advertising parties.

After account closure, we retain your data for the period required under applicable financial regulations in Malaysia. Once that retention period expires, your personal records are permanently and irreversibly deleted from our systems.

Send a data-access request to our privacy email or submit a Help Centre ticket. Include your registered email address so we can locate your records. We aim to deliver your data export within five business days of verifying your identity.

Yes. Submit a deletion request through the Help Centre or privacy email. We will remove data that is no longer legally required to be retained. Any data we must keep for regulatory reasons will be explained clearly in our response to you.

We use session cookies for login continuity and analytics cookies to improve page performance. You can block or delete analytics cookies in your browser settings at any time without affecting your ability to log in or use your account.

Change your password immediately and contact our live chat team so we can flag and investigate the activity. Enabling two-step verification in your account settings also helps prevent future unauthorised login attempts significantly.

How vr7 Protects Your Personal Data

Reach Us About Your Privacy

Six Ways We Secure and Manage Your Data

Data Encryption in Transit

Cookie and Tracking Policy

Account Security Controls

Data Retention Periods

Your Right to Access and Correction

Third-Party Data Sharing Limits

Your Privacy Questions Answered

01 What personal data does vr7 collect when I open an account?

02 Does vr7 share my data with third parties?

03 How long does vr7 keep my account data after I close my account?

04 How can I request a copy of my personal data?

05 Can I ask vr7 to delete my personal data?

06 How does vr7 use cookies and can I turn them off?

07 What should I do if I suspect unauthorised access to my account?

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